Dealership Improvement Specialists
Auto Dealer Focus offers flexible services based on the needs of your individual dealership. Our goal is to deliver personal, unique solutions to improve your overall business climate and, of course, your profitability!
Our approach was developed in dealerships, not in an office. We have hands-on experience and realize that no two dealerships are exactly alike. We work with YOU and YOUR team, advising you about processes to increase customer satisfaction and retention, improve owner loyalty and increase your retail business.
We offer CSI and Fixed Right The First Time assessments that will allow you and your team to focus your energy exactly where improvement is needed.
We develop a customized consulting and training program and processes for all departments. We encourage an atmosphere of accountability, providing coaching and on-going monitoring to ensure your success. Ensure that your front line service employees are well-trained, customer-oriented and able to maximize the opportunities presented to them. Our individualized training plans and one-on-one coaching approach has been extremely successful in dealerships across the country. Don't have time to train and mentor your Sales Consultants or Service Advisors? We can be there, one on one, coaching, training and providing feedback. Telephone skills training with one-on-one coaching is also available.
Need someone to prepare your documents for a certification review? We can do it! Your personnel can be involved as much (or as little) as you wish. Having a warranty audit? Are the proper policies and procedures are being followed? Let us perform a pre-audit inspection of your warranty claims and supporting documents.