Auto Dealer Focus: Enhancing Efficiency and Profitability

• Conducts comparison of current documents, records, and practices to manufacturer standards
• Identifies areas of opportunity through report analysis, Repair Order review, facility tour, and personnel interviews

Develop Improvement Plans with Auto Dealer Focus

• SSI and CSI scores are crucial for OEMs, dealers and customers
• Our CX experience includes automotive and non-automotive benchmarks
• Let us help you retain a loyal customer base for repeat business and future profits

Real World Automotive Experience

• Linda Hansen, and experienced coach and consultant will become a vital member of your leadership team
• Elevate your business to the next level by utilizing Linda's expertise

•     Improve Internal Communications
•     Streamline Your Processes
•     Eliminate Unnecessary Costs
•     Increase Customer Loyalty, Increase Profits
•     Consistent Training Tools for New Hires
•     Employee and/or Customer Focus Groups
•     Customer Follow-Up Programs
•     Facility Reviews - Yours and the competition
•     Service Selling Skills Training and One-on-One Coaching
•     Phone/text/email skills - Communications training for all departments